LW Consulting is backed by a strong team of industry experts who are dedicated to solving problems and generating opportunities for clients. We work with our clients to reduce operational costs, increase efficiencies and deliver better value for those served. Whether it’s Payment Reform, Regulatory and Compliance; Executive Search and Interim Placement; Coaching, Training, and Education; Litigation Support; Clinical Advisory; or Business and Financial Advisory, our team of consultants possess the diverse and deep experience needed to navigate challenging times. Put the knowledge of our management team to work for you. Our sustainable growth strategies will empower you to excel in the marketplace and foster more effective partnerships within your community.

Our Leadership

 
Lisa Wilt

Lisa Wilt

President & CEO

Ph: 717-213-3133
LWilt@lw-consult.com

Download VCard

Learn More About Lisa

The president and founder of LW Consulting, Inc., Lisa Wilt has been passionately pursuing ways to help her healthcare clients improve efficiency for more than 20 years. Altogether, Lisa has 25 years of experience working in healthcare and has seen the industry change during this time. That helps to distinguish her firm from others because it means she has observed many of the trends that are important to legislative development come to pass.

As the head of LWCI, Lisa has helped her staff develop the skills to solve strategic and compliance-related issues for different practices, ranging from inpatient settings to rehabilitation agencies to home health setups to outpatient clinics.

While government standards and regulations change, Lisa has been able to guide practices to better cooperation with the latest regulatory policies as well as Medicaid and Medicare reimbursement. She has also overseen improvements in the private and governmental sectors alike and applied overall knowledge of the way partnerships work to benefit her alliance.

Career Background

Although LWCI was founded in 2005, Lisa’s experience with an interest in healthcare consulting stretches back even farther, including time at the firm that immediately preceded LWCI’s formation. She has served as the President and Senior Director of ZA Consulting, as well as a Reimbursement Specialist for Extendicare. Among the many roles, she has managed outside of LWCI is that of a board member for a nursing home in Pennsylvania.

This is just one example of her work with nursing facilities, as she has previously served as a Receiver for a distressed nursing facility and helped coordinate its eventual sale.

 

 
Harriett Wall

Harriett Wall

Chief Operating Officer, Chief Compliance Officer, Principal

Ph: 207-613-2992
HWall@lw-consult.com

Download VCard

Learn More About Harriett

Harriett brings more than 25 years of leadership, consulting, marketing, and operational experience to LW Consulting. Her area of focus is serving hospital and physician providers including Inpatient Rehab Facilities (IRFs), Long Term Acute Care Hospitals (LTCHs) and Behavioral Health Facilities. She has experience in leading Independent Review Organization (I.R.O.) activities for Hospital and Physician organizations with reporting obligations under a Corporate Integrity Agreement (C.I.A.); Medicare and Medicaid payment; managing audits, extrapolation, appeals; acquisition support, clinical documentation improvement; and compliance risk assessments and plan development. 

As an accomplished leader, she has led the Board of Directors-sponsored corporate compliance engagement to revise and promote a new Code of Conduct for one of the country’s largest health plans. She has led numerous clinical documentation improvement projects, compliance audits, and strategy engagements. Harriett is notable for her ability to create effective business development strategies and tactics for healthcare providers, payers, and vendors.

Career Background

Harriett holds an MBA from Harvard Business School and a B.S. degree in Physical Therapy from Northeastern University.  She has been a speaker for healthcare professional organizations in the U.S. and Australia. She is a member of HFMA, AMRPA, AHLA, and HCCA.

 

 
Steve Ryan

Steve C. Ryan, CPA

Chief Financial Officer

Ph: 610-365-1471
SRyan@lw-consult.com

Download VCard

Learn More About Steve

With over 28 years in the Post Acute Care, accounting and financial management field, Steve has extensive experience in Banking, Cash Management, Information Technology and Lender Relations.  He has worked strategically with senior executives, operations personnel, and finance staff to determine and achieve the objectives of the organization.

Career Background

Steve has consulted in the acquisition analysis for potential nursing home purchases, reimbursement analysis for Medicaid programs, and tax planning and preparation.  He has also served as CFO, VP of Treasury and Reimbursement, Controller and Director of Accounts Receivable for multi-state Post Acute Care Operators, some of which operated over 100 nursing facilities.  Immediately prior to joining LWCI, he was an investor, Principal and Chief Financial Officer with a senior housing company.  

Steve received his Bachelor of Science in Accounting from Illinois State University and is a Certified Public Accountant. 

 

 
dalexander square

Deborah M. Alexander

Director

Ph: 717-213-3122
DAlexander@lw-consult.com

Download VCard

Learn More About Deborah

Deborah is a seasoned healthcare executive with more than 25 years of industry experience, specializing in risk management and assessment, development and implementation of audits, compliance and privacy investigations, providing regulatory compliance updates to executive leadership, leading training and development efforts and procedural design. 

Career Background

Deborah began her career as a physical therapist in acute care hospitals and grew into the roles of director of rehabilitation, director of clinical operations, area director of operations and specialized as a compliance and HIPAA expert. Deborah was the CEO of a company specializing in assessing clients' compliance risks with government regulations. She delivered key customer support in responding to federal and state audits, specializing in rehabilitation and including MAC, RAC, ZPIC, and ADR billing and documentation regulatory audit response. 

Deborah received her Bachelor of Science in physical therapy from Thomas Jefferson University, Master of Education from Temple University and Doctorate in physical therapy from Simmons College. Deborah has certifications in Project Management Professional(PMP) through Penn State University and Healthcare Compliance (CHC) and Healthcare Privacy Compliance (CHPC) through the Health Care Compliance Association. 

 

 
Patty Klinefelter

Patty Klinefelter

Director

Ph: 540-686-1311
PKlinefelter@lw-consult.com

Download VCard

Learn More About Patty

With more than 30 years of leadership experience that includes directorship roles in the healthcare system, hospital settings, and home health settings, Patty brings extensive experience to LW Consulting, Inc. She embraces industry advancement and innovation to transform home care delivery and believes that care technology strengthens caregiver-patient engagement, provides better insight for patients and families and improves health outcomes.

Career Background

Patty worked as a home health director to a six-hospital healthcare system, across two states, and delivered day-to-day operational leadership, planning, development and evaluation of home care services. She also collaborated with leadership to create; maintain, evaluate and improve clinical practice standards; and ensure consistent implementation and services coordination. Patty provided growth and development support aimed at maximizing opportunities to expand services to more clients.

Patty received a Bachelor of Science in Nursing from Penn State University and an MBA from Averett University. She is a licensed registered nurse with a multi-state Virginia License and holds a Home Health Nursing Certification from the Nurses Association. 

 

 
jwright square

James Wright

Director

Ph: 717-213-3128 
JWright@lw-consult.com

Download VCard

Learn More About James

Jim Wright is a Director in the Hospital and Physician Services Division of LW Consulting Inc. (LWCI), with P&L responsibility for the Division. Jim has over 25 years of expertise in operations and project management leading diverse teams on various projects and program implementations. Jim is a Project Management Professional (PMP) credentialed through the Project Management Institute (PMI). Over the past 7 years at LWCI, Jim has successfully managed coding, documentation and billing audit projects for anesthesia, pain, radiology, cardiology, dental, labs, evaluation and management (E/M), hospitalists, orthopedic and maternal-fetal medicine. Other projects include EMR implementation, physician peer reviews and HIPAA compliance. Jim has led litigation support engagements including forensic financial analysis.

In the Independent Review Organization (IRO) Division, Jim is the Engagement Director and Project Manager for a variety of settings, including pain management, wound care, cardiac monitoring, Inpatient Rehab Facilities (IRF) and Long Term Care Hospitals (LTCH).

Jim is also responsible for Government Services business development reviewing and responding to RFP opportunities as a Pennsylvania Certified Small Diverse Business (SDB) and a Certified Women’s Business Enterprise (WBE) through the Women’s Business Enterprise National Council.

Before joining LW Consulting, Jim was the chief operating officer for Dasher Services, Inc. located in Harrisburg, Pennsylvania. He was instrumental in securing and implementing numerous government contracts which included subcontractor work scanning medical records for RAC support, operating a call center, distribution of all Medicare remittance advices for the Commonwealth of Pennsylvania and mailing of the Medicaid enrollment applications state-wide. Jim also was instrumental in generating new lines of business and overseeing the day-to-day operations. Dasher is a woman-owned direct-mail marketing firm specializing in moving information by all means possible including mail, email, courier, call center and imaging services. As COO, Jim was a member of the Vistage International Key Executive Program and a graduate of the Leadership Harrisburg Area Executive Leadership Series.

 

 
Emile LeDoux

Emile LeDoux

Senior Consultant

Ph: 717-213-3120
ELeDoux@lw-consult.com

Download VCard

Learn More About Emile

Emile LeDoux has more than 20 years of management experience in the healthcare and food manufacturing industry. He is recognized in the industry for his ability to build relationships, develop management and improve processes. Emile’s diverse background allows him to look at issues with great perspective, making him an asset to any team. In his current position with LW Consulting Inc., he oversees the Management Division which conducts operational assessments and mentoring programs focused on housekeeping and laundry and dining services. Emile also manages the interim/permanent placement of senior living management into long-term care communities. Emile has served as Project Manager for numerous Skilled Nursing Facility and Long-Term Acute Care engagements. He has been a speaker and conducted webinars educating professionals about Housekeeping/Laundry and Dining Regulations.

In his previous role, Emile managed more than 72 environmental services, housekeeping, and laundry operations with a $21 million annual revenue portfolio. He was responsible for payroll, inventory, human resources, hiring, scheduling, budgeting and client relations. Emile performed more than 30 new business operation start-ups. He hired, trained and developed 15 district managers in Pennsylvania and Maryland during his ten-year tenure.

Previously, Emile was responsible for food safety and regulatory compliance. He assumed the role of Quality Assurance Manager during an FSIS (Food Safety and Inspection Service) implemented NOIE (Notice of Intended Enforcement). Emile developed and implemented new programs that successfully maneuvered the company out of the NOIE. He created and implemented HACCP (hazard analysis critical control points) programs for both meat processing and food manufacturing facilities.

Emile is ServSafe certified and attended the University of Pittsburgh at Johnstown, where he studied marketing and management. Emile is a CDC (Centers of Disease Control) certified Infection Preventionist.

 

 
Jennifer Matoushek

Jennifer Matoushek

Senior Consultant

Ph: 717-213-3130
JMatoushek@lw-consult.com

Download VCard

Learn More About Jennifer

Jennifer Matoushek is a senior consultant with more than ten years of healthcare industry experience. She is versatile, bringing structured thinking, analytical skills and database solutions to clients in acute, primary care, and post acute settings. Before joining LW Consulting, Jennifer worked at Select Medical Corporation as a patient account representative where she was responsible for outpatient physical therapy billing and collections.

Jennifer’s effective communication among internal team members and clients enables her to cultivate positive relationships, while her focused and detail-oriented approach is key to the successful implementation of improved processes.

Jennifer co-authored the book, Medicare Guide for SNF Billing Reimbursement, Second Edition for HCPro. Jennifer currently serves on the Association for Medicare Billing and Reimbursement for Long-Term Care (AMBR) as a board member.

Jennifer is a lead Project Manager for Independent Review Audits conducted for providers under Corporate Integrity Agreements (CIAs). Jennifer ensure the audit standards are in compliance with the CIA and prepares reports and analytics required for submission under the CIA.

Jennifer’s specific expertise includes preparation of Medicare and Medicaid cost reports, market analysis, benchmarking analysis, Inpatient Rehabilitation due diligence billing audits, skilled nursing facility medical billing and claims reimbursement, monthly exclusion checks, database design and creation, billing and coding audits, and anesthesia/E&M billing audits.

Jennifer has experience working with county assistance offices in Pennsylvania, business office managers, and family members during the application process of PA 162 to help determine Medicaid eligibility and verification of medical assistance coverage. She also assists in determining spend down amounts for medical bills. In addition, Jennifer is also a frequent speaker for organizations that include Lifespan, PACAH and HCPro.

Jennifer utilizes her advanced Microsoft Excel and Access skills to identify problems and create solutions effectively and efficiently. She optimizes existing databases, creates new, insightful reporting and oversees the planning and implementation of databases for client solutions and conducts reviews and audits of supported client systems.

 

BenferSquare

Cathy Benfer

Manager of Recruitment Services

Ph: 717-213-3125
cbenfer@lw-consult.com

Download VCard

Learn More About Cathy

Cathy Benfer is an LW consultant specializing in interim and executive placements, as well as operational issues. Her 25 years of experience in long-term care operations includes nursing homes, assisted living, personal care, LTACH and home health care in Pennsylvania, Maryland, and New Jersey.  Additionally, Cathy has been a nursing home administrator for more than 27 years. 

In her career, Cathy has been successful in turnaround management, mentoring and coaching staff for better performance and operations enhancement. She has held regional operations-level positions for multi-site locations in Pennsylvania and Maryland and has consulted for regulatory compliance in Washington state with a former employer. Her focus on profitability and regulatory compliance is the driving force behind Cathy’s success at all levels of senior living care while being acutely aware of human resources’ needs of the organizations for which she worked. 

As the director of provider relations for two start-up long-term acute care hospitals (LTACH), focus was placed on connection to, and education of, physicians and referral sources in the transfer of critically ill patients to an LTACH for the longest possible stay and the highest recovery results.

After returning to skilled nursing and senior living communities in 2008, Cathy’s awareness and following of the implementation of the five-star rating system began being utilized in her approach to her work as a regional director.  She used this rating system to educate not only skilled nursing administrators but also personal care administrators and assisted living administrators who looked to assist residents when requiring discharge to a higher level of care.  Further review and education on the five-star ratings system as it was changed in 2019 has assisted Cathy in her work as a consultant and Manager of Recruitment services at LW Consulting, Inc.

 

Cathy holds a master’s degree from Villanova University in Human Resources Management and is a certified Human Resources professional (PHR, SHRM-CP) through HRCI and SHRM.  She is also a member of the Society for Human Resource Management through the local chapter, Human Resource Professionals of Central Pennsylvania. 

In the fall of 2018, Cathy presented “Leadership in Senior Living” at the Pennsylvania Healthcare Association Conference held at the Valley Forge Casino and began teaching several segments of the Personal Care Home Administrator’s course at Penn State York in 2018.

In 2020 Cathy completed the Centers for Disease Control Infection Preventionist course for Nursing Homes and was certified as an infection preventionist through this program for long term care facilities. Cathy utilizes the knowledge gained from this course to assist long term care clients to implement and assess their infection prevention and control program.

 

santhony square

Seth C. Anthony

Marketing & Business Development Manager

Ph: 717-213-3139
SAnthony@lw-consult.com

Download VCard

Learn More About Seth

As the Marketing & Business Development Manager, Seth leads the firm’s marketing and communications efforts with a focus on brand strategy and client lead development. Additionally, Seth collaborates with LWCI’s sales team to support their business development plans.

Prior to LWCI, Seth held positions with architectural, consulting and advertising firms that served the long-term care space. He has previously led the sales, marketing, and business development efforts of a national business intelligence consultancy that specialized in providing actionable research findings for senior living providers. Through this experience, Seth became especially adept at analyzing large segments of proprietary marketing data. He also directed the creation of consumer demographic data dashboards, providing an unprecedented look into local 55+ markets.

Seth previously led the communications function at a boutique advertising firm with a focus on reaching older consumers. In that role he worked directly with aging services providers, health care organizations, and insurance groups to develop and execute marketing strategies with a focus on digital tactics and public relations.

Seth got his start in senior living and healthcare while working for a large, multi-site operator that included one of the largest not-for-profit senior living campuses in the United States. His role there concentrated on digital communications, website development and social media relations.

An engaging public speaker, Seth has shared his expertise in marketing, communications, and engagement as a guest of several LeadingAge state affiliates, including as a key-note speaker. Additionally, he has served on the dementia cabinet for LeadingAge Virginia.

Seth holds a Bachelor of Arts in psychology from Edinboro University of Pennsylvania and a Master of Science in organizational management from Capella University. He has earned several certifications from Google for his experience in Google Analytics and Google AdWords.