Two-way communication is essential in any industry, but in the healthcare field, it is of the utmost importance. Patients need to know that their concerns and needs are understood by physicians and medical staff, and then the necessary treatment and follow-up care plans can be created.
As technology continues to evolve, doctors could be having a more difficult time managing daily work and still communicating effectively with patients.
In an effort to improve the doctor-patient relationship, the American Medical Association's House of Delegates have approved a policy that will help physicians balance patient care while still navigating through electronic health records (EHRs).
"Our board report looked at the effect of electronic health records on interactions between patients and physicians and found that the perspective and skills physicians bring to using computers determines whether the response to their introduction in the exam room will be positive or negative," Dr. Steven Stack, who was AMA Board Chair at the time of the report, said in a statement.
Stack added that the organization is excited to continue to gather information and help physicians adapt new technology to improve their daily interactions with patients.
While hospitals and medical facilities work toward meeting the government's standards when it comes to EHR implementation, it is essential that patient care is not overlooked in the process. Whether physicians and other staff members understand new systems perfectly or they require in-depth training, their interactions with patients needs to remain high-quality.
Partnering with a firm that specializes in healthcare IT consulting can help this integration and training process run as smooth as possible. In addition to avoiding HIPAA violations, organizations can ensure that doctors are well-trained and all patients stay healthy and content.