LW Consulting, Inc. (LWCI) comprises experts that dedicate their time to helping leaders meet today’s healthcare challenges. The experts that make up the LWCI team come from various professional walks of life and bring their own experience, knowledge and skills to the table. It is because of these seasoned individuals, we are able to fulfill our mission of “making lives better through worthwhile work.”
As a company that puts people first—our clients and the extraordinary individuals that make up the LWCI team— we are grateful and want to show our appreciation by highlighting the difference they are making in the industry. Here’s your opportunity to learn more about what our experts do and what they love about their profession.
Who is Chelsea Austin?
Chelsea Austin, Senior Consultant, works in LW Consulting, Inc.’s Hospitals and Physicians division. She started working with LWCI in June.
Prior to working with LWCI, Chelsea has gained more than 15 years of experience. She has independently developed and implemented coding compliance and review programs, worked as a subject matter expert for over 30 specialties and has served as a HIPAA officer. Chelsea has also held many leadership positions including American Academy of Professional Coders (AAPC) Chapter Officer, Executive Board Member of Pierce’s Project and Levine’s Children Hospital Neonatal Patient Experience Committee.
What do you do to help LWCI clients?
In my position, I act as the senior level subject matter expert for the hospital physician services team. This includes performing compliance audits and providing coder and provider education.
What do you enjoy most about the work you do at LWCI?
I love the variety of projects that I work on. These projects include anything from provider education to auditing to research projects. This variety helps to keep me engaged and continues to provide me with challenges and opportunities to learn.
What inspired you to get into the business of healthcare consulting?
Honestly, it was a natural progression of my career. I started in accounts receivable (A/R) over a decade and a half ago and quickly moved to coding and management. After gaining a well-rounded knowledge of medical billing, coding and compliance, I was provided the opportunity to evolve into a healthcare consultant over five years ago.
What is some advice you would give to others starting out in the profession?
There are three things that truly helped me, and I think would be good advice to those starting out in healthcare consulting. Find mentors to cultivate your passion of this field, discover ways of gaining hands on experience and never stop learning. This field is ever changing; therefore, you will never stop being a student.