LW Consulting, Inc. (LWCI) comprises experts who dedicate their time to helping leaders meet today’s healthcare challenges. The experts that make up the LWCI team come from various professional walks of life and bring their own experience, knowledge and skills to the table.
As a company that puts people first—our clients and the extraordinary individuals that make up the LWCI team— we are grateful and want to show our appreciation by highlighting the difference they are making in the industry. Here’s your opportunity to learn more about what our experts do and what they love about their profession.
Who is Kay Hashagen?
Kay Hashagen, PT, MBA, RAC-CT, is a Senior Consultant in LW Consulting Inc.’s Rehabilitation Consulting Services division and has been with the company for six years. She has over 35 years of operational experience working in rehabilitation, utilizing both her physical therapy and MBA degrees. Kay started her career working in inpatient rehabilitation facilities and acute care hospitals, and over her career has worked in outpatient and industrial rehabilitation, skilled nursing facilities and has provided outpatient therapy services within assisted living and CCRC environments.
Since joining LWCI, Kay obtained her certification as a Resident Assessment Coordinator (RAC). Her years of varied clinical experience have contributed to her diverse regulatory operational foundation to support client needs while maintaining compliance requirements.
What do you do to help LWCI clients?
In my role as Senior Consultant, I have the opportunity to directly interface with therapists and facility staff while traveling across the country to perform onsite Therapy Systems Assessments as part of the Independent Review Organization audits. I also assist in education by presenting webinars, live presentations, communicating results of audits and assisting clients with operations and systems issues. Most recently, I have been instrumental in developing LW Consulting, Inc.’s PDPM PREP program that supports clients in preparing to implement the new reimbursement system.
What do you enjoy most about the work you do at LWCI?
I enjoy the variety of work at LWCI. The work keeps you on your toes because you have to juggle and plan according to client’s needs while also keeping abreast of the changes in the field. Since I support all levels of the post-acute care arena, it is critical that I keep current on regulation changes. I love being involved in different aspects of healthcare at the same time.
What inspired you to get into the business of healthcare consulting?
After working in the operations field for many years, I felt like I had a strong foundation of knowledge and plenty of experience to share with others. My creative and tenacious personality keeps me on the cutting edge of new developments to support clients. It has been a great six years of growth and I am glad for the opportunity to be a part of the LWCI team.
What is some advice you would give to others starting out in the profession?
When I was interviewing for a position with LWCI, the principal that I met with said, “Consulting is not like operations.” At the time, I was not sure I understood his statement; but over the years, I have come to learn that it is not the years of operations experience that makes you successful in consulting. What brings you success is how you process information, learn to verify information and follow regulations, pay close attention to details and demonstrate bold thinking about opportunities.