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Physicians looking to upgrade from pagers to texting

October 11, 2012
Uncategorized By LW Consulting Inc.

Communication is essential to nearly every organization in a multitude of industries. In healthcare it is especially crucial, as physicians need to ensure that they give accurate and clear instructions to patients and to their fellow doctors or nurses. The wrong information could put patient safety at risk.

Technology continues to change and move forward, though, making communication easier, quicker and more reliable.

One such example was recently discussed in a Bloomberg Businessweek article. Imprivata, a Massachusetts-based company, has created a secure system in which physicians can use a smartphone application to relay information.

The data is not stored on wireless carriers' servers or on individual phones, which could compromise the information. With the encrypted system, physicians will not be running the risk of violating privacy laws by exposing patients' personal health information, reported the article. 

"There's a tension between security and efficiency," Dr. Sean Kelly, Imprivata's chief medical officer, told the news source.

Kelly, who also works in the emergency room at Beth Israel Deaconess Medical Center in Boston, added that secure text messages are better than the age-old pager system. Pagers are just one-way, he said, while Imprivata's new system allows recipients to respond to a message on the same device.

Medical facilities are continuously looking for ways to provide patients with the best possible care in the most efficient and cost-effective manner. With technology evolving at an exponential rate, organizations would be wise to work with a hospital consultant that is trained in healthcare IT consulting.

From there, employees at all levels will be fully knowledgeable of any new systems and how they can be used to continuously give patients quality care. Even with the latest gadgets, medical facilities need to have all workers fully educated to guarantee that the technology is properly used.